We want you to buy with confidence. This policy explains when refunds apply to Jobitizer's paid services. The CV review costs nothing, so no refund applies to it.
Paid services are sold by Nawadigit FZE, a free zone establishment registered in Sharjah, United Arab Emirates, trading as Jobitizer. Refunds are issued by Nawadigit FZE to the original payment method.
1. Five-day guarantee — before work starts
You may cancel any paid package within 5 days of purchase for a full refund, provided work has not yet started — meaning no deliverable (such as a CV rewrite or report) has been provided and no coaching session has been held.
2. After work has started
Because our services are personalized professional work, once delivery has begun refunds are partial and reflect the work completed:
- If some deliverables or sessions are complete, we refund the value of the unused portion of your package.
- Once all deliverables in a package have been provided, the package is non-refundable.
- If you are unhappy with a deliverable, tell us within 7 days of receiving it — we will revise it. We would rather fix it than leave you unsatisfied.
3. Promotional offers
Discounted and limited-time promotional purchases follow the same rules above.
4. How to request a refund
Email hello@jobitizer.com from the email you purchased with, including your payment reference. We confirm within 3 business days.
5. Processing
Approved refunds are returned to the original payment method (e.g. PayPal or bank transfer) within 5–10 business days of approval. Payment-provider fees outside our control may be deducted where non-recoverable.
6. What refunds don't cover
- Outcomes outside our control — interviews, offers, or hiring decisions are made by employers.
- Missed sessions not rescheduled in advance.
- Requests made after a package has been fully delivered.